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Information for Customers and Visitors

ORDERS / SHIPPING
Question About a Purchase?
Shipping
Refund Policy
International Orders
Mail Orders / Pay by Check
Tracking
Purchase Orders
GET ANSWERS
About Us
Frequently Asked Questions
Rock Tumbler Blog
Parts for Vintage Tumblers
Rock Identification
How to Contact Us
LEGAL
Conditions of Use
Privacy Notice


Who Are You Doing Business With?



We have been running rock tumblers for almost 50 years. We use the products that we sell. We know how they work and how to use them. We almost always have multiple rock tumblers running in our warehouse. We do this to continue learning about tumbling rough, tumbling supplies and the machines used to make tumbled stones. We also do this to know which products we can recommend and sell with confidence - and which products do not merit space on our website. We don't sell stuff that doesn't work! :-)

Many websites will sell you a rock tumbler and then you are on your own. They don't have detailed product descriptions or articles that tell you how to decide what to purchase and how to use it. If you have questions, they don't have detailed answers on their website. A lot of people who sell rock tumblers and rock tumbling supplies have never operated a tumbler.

We aren't like that!

We have spent thousands of hours over the past 20 years writing the internet's largest rock tumbling library. If you have a question about rock tumbling, our library probably has the answer. It is loaded with articles that will help you understand rocks, understand tumblers, and improve your rock tumbling results.

Every article in our library has been written by someone who has deep knowedge about rocks, minerals, and gem materials. Our staff has also prepared every article about rocks, minerals and gems that is published on Geology.com. Those articles are read by over a million people every month.

The tumblers we are running

RockTumbler.com is located in Lemont Furnace, Pennsylvania. We sell rock tumblers, rock tumbling supplies, and tumbled stones to customers within the United States. All of our sales are online. We do not have a walk-in store.

tons of stone

We really like tumbled stones. At any given time we have a few tons of stones from all over the world in our warehouse that are available for immediate shipment to fill your order. All of the stones that we have available for sale can be found from this page of our website.

We regret that we are unable to custom-select stones of special sizes, shapes or colors. That type of work is extremely time-consuming, and as much as we like examining tumbled stones, our small staff is unable to provide that type of service. If you need stones of special sizes, shapes or colors, the best way to obtain them is to visit a rock shop, crystal store, or museum shop where visitors are able to hand-select their stones. All of our sales are online and by mail. We do not have a walk-in store or meet with visitors at our office.

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shipping map


Shipping



Holiday Shipping Information



Orders placed after 12:00 noon eastern time on Thursday, December 17th, 2020 may not arrive in time for Christmas unless you order Express Shipping. We are located in Pennsylvania, and deliveries to western states, Alaska, and Hawaii require five or six business days by standard shipping. Rock tumblers and tumbling supplies are heavy packages and move slowly.

The map above shows normal shipping times. Holiday shipping WILL take longer.

Please Note: This year, mail service may experience additional delays due to the COVID-19 pandemic. Although we pack and ship orders promptly, we have no control over package delivery services. We cannot guarantee that any package will arrive by a particular date - even if the order was placed before December 17.

We recommend placing your order as early as possible for best results.


We ship by United States Mail, FedEx Ground and FedEx Home Delivery to addresses within the United States. We process orders Monday through Friday. Orders placed through our website usually ship the same day (if received by noon eastern time) or the following business day if the address that you provided is accepted by the U.S. Postal Service (and if rare internet, power or other unforseen problems do not interfere). We do not ship on Saturday, Sunday or U.S. Postal Service holidays.

Everything that can be purchased from our website is in stock and ready for prompt shipment. If you see an "add to cart" button on our website, we almost always have that item in stock and ready for immediate shipment. Rarely, a customer will order more items than we have in stock and we will notify you promptly. If we encounter any problem while filling your order, we will contact you by email or phone. Orders received before noon (eastern time) on a business day usually ship the same day.

If you request "USA Standard Shipping" your order should arrive between 2 and 6 business days after it is placed. If you request "USA Express Shipping" your order should arrive between 1 and 3 business days after it is placed. These shipping times are based upon U.S. Postal Service and FedEx guidance. USPS and FedEx are very good at meeting these delivery times, but sometimes mechanical, weather or other problems will delay a package.

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Rock Identification



It is very difficult to identify rocks from photographs because the observer cannot view them from various angles, view them under different types of light, examine them with a lens, determine their hardness, clearly see their texture, and do other tests.

The best people for identifying rocks are those who live near where the rocks were collected and are familiar with the local rock units and geology. Local rock shops, rock clubs, university geology professors and geological surveys are sometimes willing to do this, but it is best to ask before travelling to them to avoid disappointment.

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Refund Policy



We accept returns if the merchandise is unopened, unused, in brand-new resellable condition, and returned within 30 days of purchase. Rock tumbler grit, polish, rough and tumbled stones that have been opened cannot be returned.

To request a return authorization, please write to with the word "RETURNS" and the order ID number in your subject line. Please explain what needs to be returned and why. We will reply promptly with instructions. Returns that comply with the above policy will receive a refund of the item's purchase price. Shipping and handling are not refunded.

RETURN POLICY FOR HOLIDAY GIFTS: Gift items purchased between November 1 and December 31 may be returned until January 31.

If you received the wrong item or a defective item, please send a message to with your order number in the subject line and a description of the problem that you have encountered. We want to be sure that you receive what you paid for.

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International Orders



We are unable to accept orders that have billing addresses or shipping addresses in countries outside of the United States.

We ship to addresses within the United States and Inhabited Territories of the United States (Puerto Rico, Guam, Northern Marianas, U.S. Virgin Islands, and American Samoa), and military locations with APO or FPO addresses issued by the United States Postal Service.

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Mail Orders



We accept orders from United States customers that are placed by mail and paid with a check or money order from a United States financial institution.

Please make checks or money orders payable to "
GeoShops.com
".



To order this way please visit our website and place the items that you would like to purchase into the shopping cart. When you finish shopping simply print the shopping cart page. It will display a subtotal for the items that you purchased plus the amount that you must pay for shipping/handling. Sales tax must be included for orders shipped to the following states: GA, IL, KS, MI, MN, NC, OH, PA, UT, VA, and WI. (If you do not live in one of these states, we will not collect sales tax, but the buyer remains responsible for remitting the tax to their state and local taxing authorities.)

Write your shipping address, telephone number and e-mail address on the shopping cart page and mail it to us with your check or money order written for the exact amount of your purchase plus shipping and handling. Please do not send cash. We will ship your order promptly after your check or money order has cleared our bank.

Our address will be printed on the bottom of the shopping cart page. It is: GeoShops.com, 1040 Eberly Way, Suite 150, Lemont Furnace, PA 15456.

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Tracking



An email message with a tracking number for your order will be sent shortly after the shipping label for your package has been printed. No tracking information will be visible at the US Postal Service or FedEx websites until the package has been scanned by their equipment. Packages are usually picked up by 5:00 pm eastern time.

You can check the status of your package by visiting the United States Postal Service website or the FedEx website and entering your tracking number.

If you do not receive a tracking number please contact us at

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Purchase Orders



We are sorry but we do not accept purchase orders.

Please place your order through our website to make payment by credit card. To pay by check please follow our instructions for mail orders.

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Question About a Recent Purchase?



If there is a problem with your order or an item that you purchased, we want to help you. Please tell us about it by writing to and we will reply promptly.

You can also get in touch with us using the electronic mail address printed on the packing slip of your order.

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