Home » Information for Customers and Visitors

Information for Customers and Visitors

ORDERS / SHIPPING
Question About a Purchase?
Shipping
Return Policy
International Orders
Mail Orders / Pay by Check
Phone Orders
Tracking
Purchase Orders
GET ANSWERS
About Us
Frequently Asked Questions
Rock Tumbler Blog
Parts for Vintage Tumblers
Rock Identification
How to Contact Us
LEGAL
Conditions of Use
Privacy Notice




About RockTumbler.com



We use the products that we sell. We know how they work and how to use them well. We almost always have at least one or two or three or four rock tumblers running. We do this to continue learning about rocks and the machines used to produce tumbled stones. We also do this to know which products we can recommend and sell with confidence - and which products do not merit space on our website. We don't sell stuff that doesn't work! :-)

Many websites sell rock tumblers and then you are on your own. They don't have detailed product descriptions and articles that tell you how to decide what to purchase and enjoy it. You can't get in touch with them after the sale. If you have a questions they don't have detailed answers on their website. And, if they have contact information they don't know anything about the products that they sell or they don't answer your calls or messages.

We aren't like that!

If you purchase a rock tumbler from us and need help, we are here to answer your questions. We also share our knowledge with the public by publishing what we believe is the largest library on the web of articles, videos and blog posts about tumbled stones and rock tumbling. Everyone on our staff knows a lot about rocks, minerals, gems, tumbled stones and rock tumbling. We are a member of the International Gem Society and our staff members have created the articles on rocks, minerals and gemstones that are published in Geology.com, another website owned by GeoShops.com our parent company.

The tumblers we are running

There are limits to our abilities and knowledge. We will do our best to answer your questions about tumbling rocks, but if you want information about using a rock tumbler for some other purpose, we will immediately tell you that we are unable to help. Some people think that rock tumblers are miracle cleaning and polishing machines, but that is a myth most of the time. So, we will not give you guesses that waste your time and ours.

RockTumbler.com is located in Lemont Furnace, Pennsylvania. We sell rock tumblers, rock tumbling supplies and tumbled stones to customers within the United States. All of our sales are online. We do not have a walk-in store.

tons of stone

We really like tumbled stones. At any given time we have a few tons of stones from all over the world in our warehouse that are available for immediate shipment to fill your order. All of the stones that we have available for sale can be found on this page of our website.

We regret that we are unable to custom-select stones of special sizes, shapes or colors. That type of work is extremely time-consuming and as much as we like examining tumbled stones our small staff is unable to provide that type of service. If you need stones of special sizes, shapes or colors, the best way to obtain them is to visit a rock shop, crystal store or museum shop where visitors are able to hand-select their stones. All of our sales are online and by mail. We do not have a walk-in store. Sorry.

Back to top of page



Shipping



Holiday Shipping Information

Orders placed after Monday, December 19th at 12:00 PM (noon) eastern time may not arrive in time for Christmas unless you order Express Shipping. We are located in Pennsylvania and deliveries to the west coast, Alaska and Hawaii require five or six business days by standard shipping. Rock tumblers and tumbling supplies are heavy packages and move slowly.

The map below shows normal shipping times. Holiday shipping may take longer.


shipping map

We ship by United States Mail, FedEx Ground and FedEx Home Delivery to addresses within the United States. We process orders Monday through Friday. Orders placed through our website usually ship the same day (if received by noon eastern time) or the following business day if the address that you provided is accepted by the U.S. Postal Service (and if rare internet, power or other unforseen problems do not interfere). We do not ship on Saturday, Sunday or U.S. Postal Service holidays.

Everything that can be purchased from our website is in stock and ready for prompt shipment. If you see an "add to cart" button on our website, we almost always have that item in stock and ready for immediate shipment. Rarely, a customer will order more items than we have in stock and we will notify you promptly. If we encounter any problem while filling your order we will contract you by email or phone. Orders received before noon (eastern time) on a business day usually ship the same day.

If you request "USA Standard Shipping" your order should arrive between 2 and 6 business days after it is placed. If you request "USA Express Shipping" your order should arrive between 1 and 3 business days after it is placed. These shipping times are based upon U.S. Postal Service and FedEx guidance. USPS and FedEx are very good at meeting these delivery times but sometimes mechanical, weather or other problems will delay a package.

Back to top of page



Rock Identification



It is very difficult to identify rocks from photographs because the observer can not view them from various angles, view them under different types of light, examine them with a lens, determine their hardness, clearly see their texture and do other tests.

The best people for identifying rocks are those who live near where the rocks were collected and are familiar with the local rock units and geology. Local rock shops, rock clubs, university geology professors and geological surveys are sometimes willing to do this, but it is best to ask before travelling to them to avoid disappointment.

We do not offer a rock identification service at our office, by email or through the mails.

Back to top of page



Return Policy



We accept returns if the merchandise is mailed back to us complete, unused and in brand new condition within 30 days. Rock tumbler grit, polish, rough and tumbled stones that have been opened can not be returned.

To request a return authorization please send an email message to with the word "RETURNS" and the order ID number in your subject line. In the email, please explain what needs to be returned. We will reply promptly with instructions. Returns that comply with the above policy will receive a refund of the item's purchase price. Shipping and handling are not refunded.

HOLIDAY GIFTS: Gift items purchased between November 1 and December 31 may be returned until January 31.

If you received the wrong item, a damaged or defective item please let us know by sending an email message to with your order number in the subject line and a description of the problem that you have encountered. We want to be sure that you receive what you paid for.

Back to top of page



International Orders



We serve the United States.

We only ship orders to addresses within the United States and Territories of the United States that are served by the United States Postal Service (Puerto Rico, Guam, Northern Marianas, U.S. Virgin Islands, and American Samoa).

We do not ship to or accept payments from Canada, Mexico or any other countries. Please do not contact us to request an exception. Our answer will be "no".

Back to top of page



Mail Orders



We accept orders from United States customers that are placed by mail and paid with a check or money order from a United States financial institution.

Please make checks or money orders payable to "
GeoShops.com
".



To order this way please visit our website and place the items that you would like to purchase into the shopping cart. When you finish shopping simply print the shopping cart page. It will display a subtotal for the items that you purchased plus the amount that you must pay for shipping/handling.

Write your shipping address, telephone number and e-mail address on the shopping cart page and mail it to us with your check or money order written for the exact amount of your purchase plus shipping and handling. Please do not send cash. We will ship your order promptly after your check or money order has cleared our bank.

Our address will be printed on the bottom of the shopping cart page. It is: GeoShops.com, 1040 Eberly Way, Suite 150, Lemont Furnace, PA 15456.

Back to top of page



Phone Orders



We are sorry but we do not accept orders by phone. We have a secure checkout on our website that protects your credit card information. We are unable to provide that same level of protection for credit card information given to us by phone.

We do accept orders paid by check through the mail.

Back to top of page



Tracking



An email message with a tracking number for your order will be sent shortly after the shipping label for your package has been printed. No tracking information will be visible at the US Postal Service or FedEx websites until the package has been scanned by their equipment. Packages are usually picked up by 3:30 pm eastern time.

You can check the status of your package by visiting the United States Postal Service website or the FedEx website and entering your tracking number.

If you did not receive a tracking number please let us know by sending email to .

Back to top of page



Purchase Orders



We are sorry but we do not accept purchase orders.

Please place your order through our website to make payment by credit card. To pay by check please follow our instructions for mail orders.

Back to top of page



Question About a Recent Purchase?



If there is a problem with your order or an item that you purchased we want to help you. Please tell us about it by email at . We will reply promptly.

You can also call us using the telephone number that is printed on the packing slip of your order. (We are in the office Monday through Friday between 9:30 AM and 4:30 PM eastern time).

Back to top of page



Contact Us



If you have a question about rock tumbling please visit our Rock Tumbling Library page. Most people who have questions will find immediate answers there. The articles usually provide more complete information than we are able to provide in an email response. If you have not visited our library please check it out.

Please Note:   Our ability to answer questions about rock tumblers is limited to questions about using them to tumble rocks or brass casings. We are unable to answer questions about using rock tumblers or their parts for other purposes. Those questions will be returned unanswered.

If you have questions about tumbled stones or rock tumbling that are not addressed in our rock tumbling library please send them to us at the following email address: . We will reply, usually within 48 hours.

Back to top of page